Top 185 Business case Questions to Grow

What is involved in Business case

Find out what the related areas are that Business case connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Business case thinking-frame.

How far is your company on its Business case journey?

Take this short survey to gauge your organization’s progress toward Business case leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Business case related domains to cover and 185 essential critical questions to check off in that domain.

The following domains are covered:

Business case, Business plan, Case competition, Cost–benefit analysis, Customer satisfaction, Gap analysis, Innovation, Net present value, Opportunity cost, Optimism bias, Planning fallacy, Presentation, Project, Project management, Project manager, Public sector, Reference class forecasting, Resources, Software upgrade, Stakeholder, System performance, Win-win:

Business case Critical Criteria:

Demonstrate Business case leadership and devote time assessing Business case and its risk.

– Will Business case have an impact on current business continuity, disaster recovery processes and/or infrastructure?

– How can you negotiate Business case successfully with a stubborn boss, an irate client, or a deceitful coworker?

– Who is driving and leading the business case development for your organization?

– Is there a business case where additional cyber security risks are involved?

– What is the security -life cycle identity management business case?

– Have sensitivity of the business case been calculated?

– Right business case?

Business plan Critical Criteria:

Discourse Business plan adoptions and oversee Business plan management by competencies.

– Its important to reach your customers. Every business, if wise, will have a promotion and advertising plan. You need to consider the image you want to project to your customers about your business. Will your business stand out because you are a proven a leader in the service or product industry by providing innovative services or products, or you provide customer confidence by providing high quality Customer Service?

– What will be the consequences to the business (financial, reputation etc) if Business case does not go ahead or fails to deliver the objectives?

– Is the Business case organization completing tasks effectively and efficiently?

– How will we insure seamless interoperability of Business case moving forward?

– Have Business Plans with your Critical Preferred Vendors?

– Do you need to develop a Human Resources manual?

– How do you plan to address Customer Service?

– Do we offer Superior Customer Service?

Case competition Critical Criteria:

Investigate Case competition visions and inform on and uncover unspoken needs and breakthrough Case competition results.

– How do we measure improved Business case service perception, and satisfaction?

– What sources do you use to gather information for a Business case study?

– How much does Business case help?

Cost–benefit analysis Critical Criteria:

Test Cost–benefit analysis governance and optimize Cost–benefit analysis leadership as a key to advancement.

– Do we aggressively reward and promote the people who have the biggest impact on creating excellent Business case services/products?

– Have the types of risks that may impact Business case been identified and analyzed?

– Have all basic functions of Business case been defined?

Customer satisfaction Critical Criteria:

Start Customer satisfaction failures and figure out ways to motivate other Customer satisfaction users.

– Do we Make sure to ask about our vendors customer satisfaction rating and references in our particular industry. If the vendor does not know its own rating, it may be a red flag that youre dealing with a company that does not put Customer Service at the forefront. How would a company know what to improve if it had no idea what areas customers felt were lacking?

– What is the difference, if any, in customer satisfaction between the use and results of agile-driven software development methods and the use and results of plan-driven software development software development methods?

– How important are hard measurements that show return on investment compared to soft measurements that demonstrate customer satisfaction and public perception?

– Performance Standard: What should be the standards for completeness, reliability, accuracy, timeliness, customer satisfaction, quality and/or cost?

– Has it re-engineered or redesigned processes, and leveraged technologies to improve responsiveness, Customer Service and customer satisfaction?

– How does the company manage the design and delivery of products and services that promise a high level of customer satisfaction?

– Who will be responsible for making the decisions to include or exclude requested changes once Business case is underway?

– Is the Customer Satisfaction Process something which you think can be automated via an IVR?

– What is the source of the strategies for Business case strengthening and reform?

– How does the firm measure and monitor client service and customer satisfaction?

– What employee characteristics drive customer satisfaction?

– What are specific Business case Rules to follow?

Gap analysis Critical Criteria:

Review Gap analysis goals and point out improvements in Gap analysis.

– Do we monitor the Business case decisions made and fine tune them as they evolve?

– Do you monitor the effectiveness of your Business case activities?

– How can the value of Business case be defined?

Innovation Critical Criteria:

Align Innovation engagements and develop and take control of the Innovation initiative.

– How do you measure the Operational performance of your key work systems and processes, including productivity, cycle time, and other appropriate measures of process effectiveness, efficiency, and innovation?

– Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organizations ability to leverage the new Business case in a volatile global economy?

– When placing suppliers in the matrix, you should consider the positive aspects as well as the risks. For example, could the supplier help with service innovation/transformation?

– How do we move from reacting to problems to fact-based, systematic evaluation and improvement and organizational learning through innovation?

– To what extent does your organization have experience with big data and data-driven innovation (DDI)?

– The real challenge: are you willing to get better value and more innovation for some loss of privacy?

– How does previous experience with innovation affect the change now being considered?

– What are the three most important things we need to focus on to foster innovation?

– How do we enable market innovation while controlling security and privacy?

– What can management do to improve value creation from data-driven innovation?

– Are employees open to new ideas and will they support innovations?

– Do you collaborate with customers for product development andor innovation?

– Could the supplier help with service innovation/transformation?

– How do we Improve Business case service perception, and satisfaction?

– What can we do to foster greater levels of innovation?

Net present value Critical Criteria:

Be clear about Net present value goals and define what do we need to start doing with Net present value.

– When using the net present value method, how does one know whether the true rate of return is greater or less than the discount rate?

– What are your most important goals for the strategic Business case objectives?

– What tools and technologies are needed for a custom Business case project?

– What is the major disadvantage of the net present value method?

– Has the products net present value (npv) been calculated?

– What is our Business case Strategy?

Opportunity cost Critical Criteria:

Deduce Opportunity cost results and look at it backwards.

– What is the opportunity cost of providing staff with the potential to learn new technologies or increase their expertise?

– Do several people in different organizational units assist with the Business case process?

– Meeting the challenge: are missed Business case opportunities costing us money?

– What are the opportunity costs for conducting the program?

– Is there any existing Business case governance structure?

Optimism bias Critical Criteria:

Test Optimism bias tasks and look for lots of ideas.

– How do senior leaders actions reflect a commitment to the organizations Business case values?

Planning fallacy Critical Criteria:

Probe Planning fallacy results and perfect Planning fallacy conflict management.

– What are our best practices for minimizing Business case project risk, while demonstrating incremental value and quick wins throughout the Business case project lifecycle?

– What are the long-term Business case goals?

– Who needs to know about Business case ?

Presentation Critical Criteria:

Probe Presentation issues and improve Presentation service perception.

– Can the system protect against unauthorized access by use of an image versus presentation of an actual biometric object (i.e., presentation of a picture of an iris/retina versus presentation of the actual eye)?

– You meet with the chief executive – you start your presentation. after the first three of sixty slides he/she says, I am convinced, what should we do?

– Do the requirements that weve gathered and the models that demonstrate them constitute a full and accurate representation of what we want?

– Has the presentation of search results based on various parameters such as content type or topic been determined?

– Global email, posters, paycheck advice messages, intranet, presentations, Health & Benefit Fair?

– Is any of this documentation suitable for a journal article or conference presentation?

– When a Business case manager recognizes a problem, what options are available?

– What are the key promotion and shelf presentation tactics?

– Is there a prescriptive presentation format?

Project Critical Criteria:

Merge Project decisions and remodel and develop an effective Project strategy.

– Partial solutions can only be used if the information support is being developed for a process that has not yet been computerised. Namely, if users already use an old IT solution – will they partly use the old one and partly the new one?

– What makes you think anyone is actually going to follow the new processes after you close up the project and take down the posters?

– In a project environment youre always dependent on someone else. what can you do when one of these people goes ballistic?

– What about when our product is an integration of several different products, each with their own product owner?

– Are we getting a handle on project initiation-related risks, which is all about are we doing the right things?

– Strategic fit: The first is: are all your projects consistent with your businesss strategy?

– Has the approach to risk management been tailored to suit the scale of the projects?

– Do project management and Change Management look the same for every initiative?

– What actions should corporate managers take before implementing a project?

– How do organizations adapt to a radically new framework such as agile?

– Are there any drawbacks to using a responsibility assignment matrix?

– Think of your Business case project. what are the main functions?

– When are the various organizations brought into the project?

– What is the Technical aspect of Project Management?

– What would the requirements look like?

– How much will be invested in the project?

– what is causing us to be behind?

– How is it going to be used?

– What should the results be?

– What projects are running?

Project management Critical Criteria:

Recall Project management management and describe which business rules are needed as Project management interface.

– There is lots of discussion about the role of a project manager; whether a project manager is needed in the agile world or not. How much and which way a traditional project manager has to change his/her management style or way of working in order to be an agile project manager?

– First iteration. The plan for the team is then a list of prioritized features, and who is to perform the tasks of developing the features is decided on during the iteration. What is important in the kick-off meeting to enable feedback and learning?

– Can we say that the traditional project team is not self-organized, no matter how complex the project is, and what level of team we are discussing?

– Just what is a project management office, and how can it help you address the unique project management challenges in your organization?

– So, how do we adapt project management techniques to deal with this key reality?

– How difficult is agile project management for outsourced or off-shored projects?

– Justification: what are your research questions and how do you motivate them?

– How is agile project management performed in the context of virtual teams?

– How will jettisoning certain processes and structure impact the business?

– What project management qualifications does the Project Manager have?

– Does implementation of project management require a culture change?

– Which individuals, teams or departments will be involved in Business case?

– What is the role of Project Management Body of Knowledge?

– Agile Project Management and PRINCE2 – one or the other, or both?

– What project management associations are you a member of?

– Are the pms ready to execute agile projects?

– How do we deal with change when it happens?

– How to deal with Business case Changes?

– Who is a customer?

Project manager Critical Criteria:

Accommodate Project manager tactics and describe the risks of Project manager sustainability.

– With agile processes promoting the concept of self-directed teams, is there room for the conventional project manager or does this role also need to evolve to suit the principles of the new paradigm?

– Consider your own Business case project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

– How much and which way a traditional project manager has to change his/her management style or way of working in order to be an agile project manager?

– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Business case. How do we gain traction?

– What other organizational variables, such as reward systems or communication systems, affect the performance of this Business case process?

– Do we have these warning signs: This project is not that big and everyone knows what they are doing -why do we need a project manager?

– How can an agile project manager balance team level autonomy and individual level autonomy in agile software teams?

– What are the actions taken by project managers when leading and implementing a transformational change initiative?

– How can an agile project manager balance team level autonomy and individual level autonomy in agile software teams?

– So, if the project no longer needs a detailed master project plan, why does it need a project manager?

– What are the most important skills practitioners consider make an effective people project manager?

– So, if the project no longer needs a detailed master project plan, why does it need a project manager?

– What knowledge, skills and characteristics mark a good Business case project manager?

– Can project managers measure project status at any point in time?

– What is the necessity of a Project Manager?

– What was the project manager best at?

– Who are the project managers?

Public sector Critical Criteria:

Incorporate Public sector projects and mentor Public sector customer orientation.

– Do we all define Business case in the same way?

Reference class forecasting Critical Criteria:

Boost Reference class forecasting risks and correct Reference class forecasting management by competencies.

– Think about the people you identified for your Business case project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?

– What are our needs in relation to Business case skills, labor, equipment, and markets?

– How do we go about Securing Business case?

Resources Critical Criteria:

Investigate Resources planning and create a map for yourself.

– Describe your views on the value of human assets in helping an organization achieve its goals. how important is it for organizations to train and develop their Human Resources?

– If there is recognition by both parties of the potential benefits of an alliance, but adequate qualified human resources are not available at one or both firms?

– Has the board demonstrated a willingness to provide appropriate resources to Quality Assurance programs?

– Do we identify desired outcomes and key indicators (if not already existing) such as what metrics?

– What should be considered when identifying available resources, constraints, and deadlines?

– How to effectively and fairly allocate resources among a collection of competing users?

– How should you most effectively invest your product development resources?

– What are the Human Resources we can bring to establishing new business?

– How does the organization acquire and allocate its computing resources?

– What is the important thing that human resources management should do?

– How can we more efficiently on-board and off-board employees?

– Ease of contacting the Human Resources staff members?

– Does the company retain personal data indefinitely?

– What resources are required to complete each task?

– What resources are required to deliver the change?

– How is Promptness of returning calls or e-mail?

– What resources are devoted to analytics?

– Is the hr plan effective ?

– What is personal data?

Software upgrade Critical Criteria:

Check Software upgrade failures and forecast involvement of future Software upgrade projects in development.

– What are the barriers to increased Business case production?

– What are the Essentials of Internal Business case Management?

– What is Effective Business case?

Stakeholder Critical Criteria:

Have a round table over Stakeholder governance and define what do we need to start doing with Stakeholder.

– Many teams will find that informal modeling sessions around whiteboards will be sufficient, although sometimes more formal modeling sessions, such as Joint Application Design (JAD) strategies or stakeholder interviews will work best. How will nonfunctional requirements pertaining to availability, security, performance, and many other factors be addressed?

– When do we begin thinking about who are the key stakeholders, groups, and individuals in the organization who must feel the need for change for team training to happen. are they on-board yet?

– Are there project management practices that remain constant across traditional, hybrid, and agile approaches (e.g., Risk Management, stakeholder management, team building)?

– Has implementation of the program strengthened skills and knowledge of the target group and other stakeholders?

– What are the stakeholders requirements and expectations in this process (especially the customers)?

– What are information systems, and who are the stakeholders in the information systems game?

– In a project to restructure Business case outcomes, which stakeholders would you involve?

– To satisfy our customers and stakeholders, what financial objectives must we accomplish?

– What are the security information requirements of Cybersecurity stakeholders?

– Do you have Human Resources available to support your policies?

– Who are our stakeholders and what roles do they play?

– Can the stakeholders offer any resources in kind?

– Who are the likely stakeholders in this program?

– Does the hr plan make sense to our stakeholders?

– Will the team be populated by stakeholders?

– Which Stakeholder Characteristics Are Analyzed?

System performance Critical Criteria:

Discuss System performance management and find out.

– Is an asset management process(es) in place to inventory and manage this new asset (investment) from a property management perspective, to provide Configuration Management support, and to monitor system performance?

– Have you considered that metrics collection, and system performance and security monitoring are more difficult in the cloud?

– What are the important external or multisectoral determinants of system performance?

– Is Business case dependent on the successful delivery of a current project?

– How do we keep improving Business case?

Win-win Critical Criteria:

Debate over Win-win risks and describe the risks of Win-win sustainability.

– How can skill-level changes improve Business case?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Business case Self Assessment:

Author: Gerard Blokdijk

CEO at The Art of Service |

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Business case External links:

Business Case for Diversity — Really? – Workforce Magazine

What is business case? – Definition from

Business plan External links:

100% Free Online Business Plan –
http://Ad ·

How to Write a Business Plan for a Small Business: 14 …

[PDF]Writing a Business Plan

Case competition External links:

Case Competitions | UConn MBA Program

Case competitions | The Case Centre, for students

Best Buy Case Competition by Kristy Falango on Prezi

Customer satisfaction External links:

Wawa Customer Satisfaction Survey – Welcome

Mimi’s Cafe Customer Satisfaction Survey

Why Customer Satisfaction is Important (6 Reasons)

Gap analysis External links:

Gap Analysis – From

Gap Analysis Template: The 3 Key Elements of Effective …

Army COOL – Gap Analysis Pages

Innovation External links:

Innovation Synonyms, Innovation Antonyms | …

Net present value External links:

Net Present Value – NPV – Investopedia – NPV

Net Present Value (NPV) – Math is Fun

Net Present Value Formula and Calculator

Opportunity cost External links:

Opportunity Cost – EconEdLink

Opportunity cost –

“StartUp” Opportunity Cost (TV Episode 2017) – IMDb

Optimism bias External links:

Why Optimism Bias May Work Against You | Prudential Financial

Tali Sharot: The optimism bias | TED Talk

The optimism bias – ScienceDirect

Planning fallacy External links:

What is planning fallacy? – ING eZonomics

Planning Fallacy – The Personal MBA

The planning fallacy and reference class forecasting

Presentation External links:

Create Stunning Title Slide For Your Presentation

Untitled Presentation – SlideShare

Presentation Titles that Attract an Audience

Project management External links:

Certifications | Project Management Institute

LearnSmart IT & Project Management Online Training …

Project manager External links:

Phoenix Project Manager – CPM Project Scheduling

FPL Project Manager Locator –

What is a Project Manager? – CEG

Public sector External links:

NEOGOV HRMS | HR Software for Government & Public Sector

SunGard Public Sector NaviLine® – Indiana

Reference class forecasting External links:

The planning fallacy and reference class forecasting

[PDF]Title Reference Class Forecasting for Hong Kong’s …

Musings on project management: Reference Class Forecasting

Resources External links:

Minnesota Department of Natural Resources: Minnesota …

TEACH Resources: TEACH System :OTI:NYSED

Software upgrade External links:

SAVRXVUGK2 | XV-Series Software Upgrade Premium Pack II

Software Upgrade 17.4 – Snap-on

Software Upgrade – Inogeni

Stakeholder External links:

Stakeholder Engagement | U.S. Customs and Border Protection

Stakeholder Synonyms, Stakeholder Antonyms | …

About Stakeholder Enterprise Portal – Liferay

System performance External links:

Improving System Performance without Adding Memory …

ESDWAGOV – WorkSource system performance

System Performance | Bureau of Transportation Statistics

Win-win External links:

Win-Win (Video 2016) – IMDb

Win-Win Negotiation – Negotiation Skills from

Win-win – definition of win-win by The Free Dictionary