What is involved in Internal communications
Find out what the related areas are that Internal communications connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Internal communications thinking-frame.
How far is your company on its Internal communications journey?
Take this short survey to gauge your organization’s progress toward Internal communications leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.
To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.
Start the Checklist
Below you will find a quick checklist designed to help you think about which Internal communications related domains to cover and 128 essential critical questions to check off in that domain.
The following domains are covered:
Internal communications, Brand engagement, Brand management, Chartered Institute of Public Relations, Communication theory, Corporate communications, Corporate social responsibility, Employee engagement, Employee relations, Film production, Human resource management, Human resources, Information society, Institute of Internal Communication, International Association of Business Communicators, Knowledge management, Larkin Administration Building, Media relations, Organizational studies, Political science, Port Sunlight, Public relations, Rotterdam School of Management, Social media, Social network, Social psychology, Spam filter, Style guide, Works council, Yammer or FieldRate:
Internal communications Critical Criteria:
Weigh in on Internal communications management and cater for concise Internal communications education.
– What role does communication play in the success or failure of a Internal communications project?
– What knowledge, skills and characteristics mark a good Internal communications project manager?
– Is Internal communications Realistic, or are you setting yourself up for failure?
Brand engagement Critical Criteria:
Refer to Brand engagement management and budget the knowledge transfer for any interested in Brand engagement.
– How do your measurements capture actionable Internal communications information for use in exceeding your customers expectations and securing your customers engagement?
– Can Management personnel recognize the monetary benefit of Internal communications?
– How can you measure Internal communications in a systematic way?
Brand management Critical Criteria:
Huddle over Brand management planning and handle a jump-start course to Brand management.
– What is the total cost related to deploying Internal communications, including any consulting or professional services?
– In a project to restructure Internal communications outcomes, which stakeholders would you involve?
– What are the short and long-term Internal communications goals?
Chartered Institute of Public Relations Critical Criteria:
Judge Chartered Institute of Public Relations tactics and explore and align the progress in Chartered Institute of Public Relations.
– Are assumptions made in Internal communications stated explicitly?
– Why are Internal communications skills important?
Communication theory Critical Criteria:
Confer re Communication theory quality and oversee implementation of Communication theory.
– What are your key performance measures or indicators and in-process measures for the control and improvement of your Internal communications processes?
– Where do ideas that reach policy makers and planners as proposals for Internal communications strengthening and reform actually originate?
– How likely is the current Internal communications plan to come in on schedule or on budget?
Corporate communications Critical Criteria:
Illustrate Corporate communications projects and cater for concise Corporate communications education.
– Are there any easy-to-implement alternatives to Internal communications? Sometimes other solutions are available that do not require the cost implications of a full-blown project?
– How can you negotiate Internal communications successfully with a stubborn boss, an irate client, or a deceitful coworker?
– Who are the people involved in developing and implementing Internal communications?
Corporate social responsibility Critical Criteria:
Prioritize Corporate social responsibility results and attract Corporate social responsibility skills.
– What are your current levels and trends in key measures or indicators of Internal communications product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?
– What is the different in meaning if any between the terms Sustainability and Corporate Social Responsibility?
– What if your company publishes an environmental or corporate social responsibility report?
– What business benefits will Internal communications goals deliver if achieved?
– How is the value delivered by Internal communications being measured?
Employee engagement Critical Criteria:
Brainstorm over Employee engagement outcomes and catalog Employee engagement activities.
– Troubleshooting – are problems related to what is actually changing (the change), to the management of tasks and resources to make the change happen (project management) or to issues relating to employee engagement, buy-in and resistance (Change Management)?
– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Internal communications?
– What are the top 3 things at the forefront of our Internal communications agendas for the next 3 years?
– What role can internal branding and employee engagement play in creating a positive brand experience?
– Do the drivers of employee engagement differ significantly in different regions of the world?
– Did a newly introduced employee benefit have a positive effect on employee engagement?
– Which managerial competencies foster higher levels of employee engagement?
– What specific factors are most associated with higher employee engagement?
– Why is employee engagement higher for some job functions than for others?
– Should we even be focusing on employee engagement?
Employee relations Critical Criteria:
Study Employee relations engagements and define Employee relations competency-based leadership.
– Can we add value to the current Internal communications decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)?
– How can we incorporate support to ensure safe and effective use of Internal communications into the services that we provide?
Film production Critical Criteria:
Devise Film production issues and create Film production explanations for all managers.
– Does Internal communications analysis show the relationships among important Internal communications factors?
– Are there any disadvantages to implementing Internal communications? There might be some that are less obvious?
– Will Internal communications deliverables need to be tested and, if so, by whom?
Human resource management Critical Criteria:
Experiment with Human resource management risks and develop and take control of the Human resource management initiative.
– What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding Internal communications?
– What about Internal communications Analysis of results?
Human resources Critical Criteria:
Probe Human resources adoptions and arbitrate Human resources techniques that enhance teamwork and productivity.
– Does the information security function actively engage with other critical functions, such as it, Human Resources, legal, and the privacy officer, to develop and enforce compliance with information security and privacy policies and practices?
– Who will be responsible for leading the various bcp teams (e.g., crisis/emergency, recovery, technology, communications, facilities, Human Resources, business units and processes, Customer Service)?
– How do we engage divisions, operating units, operations, internal audit, risk management, compliance, finance, technology, and human resources in adopting the updated framework?
– Under what circumstances might the company disclose personal data to third parties and what steps does the company take to safeguard that data?
– Do we perform an environmental scan of hr strategies within the hr community (what/how are others planning)?
– What happens if an individual objects to the collection, use, and disclosure of his or her personal data?
– What are the procedures for filing an internal complaint about the handling of personal data?
– Is business intelligence set to play a key role in the future of human resources?
– Is the crisis management team comprised of members from Human Resources?
– Do you have Human Resources available to support your policies?
– What will be your Human Resources needs for the first year?
– How can we promote retention of high performing employees?
– What internal dispute resolution mechanisms are available?
– When can an employee access and correct personal data?
– How does the global environment influence management?
– Does the hr plan work for our stakeholders?
– What additional approaches already exist?
– What do users think of the information?
– How do we engage the stakeholders?
– Can you trust the algorithm?
Information society Critical Criteria:
Ventilate your thoughts about Information society leadership and visualize why should people listen to you regarding Information society.
– When a Internal communications manager recognizes a problem, what options are available?
– What are all of our Internal communications domains and what do they do?
– Who sets the Internal communications standards?
Institute of Internal Communication Critical Criteria:
Dissect Institute of Internal Communication tactics and create Institute of Internal Communication explanations for all managers.
– Does Internal communications create potential expectations in other areas that need to be recognized and considered?
International Association of Business Communicators Critical Criteria:
Understand International Association of Business Communicators visions and explain and analyze the challenges of International Association of Business Communicators.
– Think about the functions involved in your Internal communications project. what processes flow from these functions?
– Who will be responsible for deciding whether Internal communications goes ahead or not after the initial investigations?
– How do we keep improving Internal communications?
Knowledge management Critical Criteria:
Ventilate your thoughts about Knowledge management management and correct Knowledge management management by competencies.
– Learning Systems Analysis: once one has a good grasp of the current state of the organization, there is still an important question that needs to be asked: what is the organizations potential for developing and changing – in the near future and in the longer term?
– For your Internal communications project, identify and describe the business environment. is there more than one layer to the business environment?
– What are the disruptive Internal communications technologies that enable our organization to radically change our business processes?
– What are the best practices in knowledge management for IT Service management ITSM?
– How do we manage Internal communications Knowledge Management (KM)?
– When is Knowledge Management Measured?
– How is Knowledge Management Measured?
Larkin Administration Building Critical Criteria:
Deliberate Larkin Administration Building adoptions and balance specific methods for improving Larkin Administration Building results.
Media relations Critical Criteria:
Model after Media relations risks and look in other fields.
– Which individuals, teams or departments will be involved in Internal communications?
– Is Supporting Internal communications documentation required?
– What is our Internal communications Strategy?
Organizational studies Critical Criteria:
Communicate about Organizational studies goals and handle a jump-start course to Organizational studies.
Political science Critical Criteria:
Discuss Political science decisions and visualize why should people listen to you regarding Political science.
– What prevents me from making the changes I know will make me a more effective Internal communications leader?
– Do Internal communications rules make a reasonable demand on a users capabilities?
– Are there recognized Internal communications problems?
Port Sunlight Critical Criteria:
Contribute to Port Sunlight outcomes and triple focus on important concepts of Port Sunlight relationship management.
– What new services of functionality will be implemented next with Internal communications ?
– How do we measure improved Internal communications service perception, and satisfaction?
– How do we maintain Internal communicationss Integrity?
Public relations Critical Criteria:
Deliberate Public relations governance and reduce Public relations costs.
– Think about the kind of project structure that would be appropriate for your Internal communications project. should it be formal and complex, or can it be less formal and relatively simple?
– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Internal communications. How do we gain traction?
– If the single biggest influence in shaping consumers attitudes is community organizations, what are they and how can public relations help?
– What are your public relations problems and opportunities based on the product/program and consumer lifecycles?
– What are the problems, opportunities and anticipated issues that public relations can address?
– What do public relations professionals need to do to become excellent leaders?
– Do we all define Internal communications in the same way?
Rotterdam School of Management Critical Criteria:
Jump start Rotterdam School of Management goals and create Rotterdam School of Management explanations for all managers.
– Have you identified your Internal communications key performance indicators?
– What will drive Internal communications change?
Social media Critical Criteria:
Apply Social media visions and diversify by understanding risks and leveraging Social media.
– When you use social media to complain about a Customer Service issue, how often do you feel you get an answer or your complaint is resolved by the company?
– Are business intelligence solutions starting to include social media data and analytics features?
– What methodology do you use for measuring the success of your social media programs for clients?
– In the past year, have you utilized social media to get a Customer Service response?
– What is our approach to Risk Management in the specific area of social media?
– What is the best way to integrate social media into existing CRM strategies?
– Do you have any proprietary tools or products related to social media?
– What are the best practices for Risk Management in Social Media?
– Do you offer social media training services for clients?
– How does social media redefine business intelligence?
– Is social media the solution to bad Customer Service?
– How is social media changing category management?
– Is social media a better investment than SEO?
Social network Critical Criteria:
Read up on Social network leadership and track iterative Social network results.
– Which social networking or e learning service allows the possibility of creating multiple virtual classrooms?
– How might a persons various social network profiles be useful for learning education and or training?
– What are the record-keeping requirements of Internal communications activities?
– Can specialized social networks replace learning management systems?
– Why should we adopt a Internal communications framework?
Social psychology Critical Criteria:
Closely inspect Social psychology management and report on the economics of relationships managing Social psychology and constraints.
– How do mission and objectives affect the Internal communications processes of our organization?
– Have the types of risks that may impact Internal communications been identified and analyzed?
– How can we improve Internal communications?
Spam filter Critical Criteria:
Examine Spam filter goals and devise Spam filter key steps.
Style guide Critical Criteria:
Nurse Style guide strategies and catalog what business benefits will Style guide goals deliver if achieved.
Works council Critical Criteria:
Steer Works council planning and remodel and develop an effective Works council strategy.
– In what ways are Internal communications vendors and us interacting to ensure safe and effective use?
– How much does Internal communications help?
Yammer or FieldRate Critical Criteria:
Mix Yammer or FieldRate planning and perfect Yammer or FieldRate conflict management.
– Does Internal communications systematically track and analyze outcomes for accountability and quality improvement?
– Is the Internal communications organization completing tasks effectively and efficiently?
– Is Internal communications dependent on the successful delivery of a current project?
This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Internal communications Self Assessment:
Author: Gerard Blokdijk
CEO at The Art of Service | http://theartofservice.com
Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.
To address the criteria in this checklist, these selected resources are provided for sources of further research and information:
Internal communications External links:
Internal Communications Conference – Capitalise On …
Tangowork: Chatbots for Internal Communications
Internal Communications Manager – careers.colgate.edu
Brand engagement External links:
Brand Engagement by Ian P. Buckingham – Goodreads
Brand Engagement Agency | August Jackson
Access TCA – Building Brand Engagement
Brand management External links:
Reeder Brand Management
RepEquity® | Digital Brand Management, Search …
BlueSkyETO – Brand Management Software and …
Chartered Institute of Public Relations External links:
Chartered Institute of Public Relations – Home | Facebook
Chartered Institute Of Public Relations – YouTube
What is PR? | Chartered Institute of Public Relations
Communication theory External links:
Communication theory (Book, 1980) [WorldCat.org]
[PDF]INTRODUCTION TO COMMUNICATION THEORY
What Is Communication Theory? Essay – 1256 Words
Corporate communications External links:
Corporate Communications Conference, London, 6th …
Home – Corporate Communications Inc.
Corporate Communications, Inc. – Web Design Rochester …
Corporate social responsibility External links:
Corporate Social Responsibility | The Aerospace …
Corporate Social Responsibility – SourceWatch
Employee engagement External links:
Cool Choices | Employee Engagement Sustainability Game
LifeWorks – Employee Engagement & Wellbeing
CultureIQ | Employee Engagement Surveys To …
Employee relations External links:
NYS Governor’s Office of Employee Relations
California Public Employee Relations | California’s …
Employee Relations at West Virginia University
Film production External links:
Shoot Happens | High-end film directors and film production
Rebel Way Entertainment | Film Production Company in …
Hand Crank Films | Film Production | Seattle | Bellingham
Human resource management External links:
shrmc.mo.gov | State Human Resource Management …
DHRM | Utah Department of Human Resource Management
Home – Lancaster Society for Human Resource Management
Human resources External links:
Phila.gov | Human Resources | Jobs
Home | Human Resources
Information society External links:
Information Society – Home | Facebook
Information Society – Walking Away – YouTube
INFORMATION SOCIETY – WHAT’S ON YOUR MIND – …
Institute of Internal Communication External links:
The Institute of Internal Communication
IOIC – Institute of Internal Communication – Home | Facebook
International Association of Business Communicators External links:
International Association of Business Communicators | …
International Association of Business Communicators …
Knowledge management External links:
Home | Center for Knowledge Management
Spoke · Intelligent ticketing and knowledge management
tealbook | Supplier Discovery, Knowledge Management …
Larkin Administration Building External links:
Larkin Administration Building – an album on Flickr
Media relations External links:
Contact Media Relations – Walmart
TD Bank News, Press Releases, Media Relations, Media …
News Generation – Media Relations and Broadcast PR Firm
Organizational studies External links:
Organizational studies (Book, 2001) [WorldCat.org]
Political science External links:
Department of – Political Science
Welcome | Department of Political Science
Port Sunlight External links:
Mid-American Gunite Inc 8475 Port Sunlight Rd Newport, …
Port Sunlight Welcome and introduction to Port Sunlight
Port Sunlight River Park – Projects – Gillespies
Public relations External links:
Public Relations Job Titles and Descriptions – The Balance
Public Relations – Americas Job Exchange
Most Popular “Public Relations” Titles – IMDb
Rotterdam School of Management External links:
Strategic Account Management | Rotterdam School of Management
Social media External links:
Social Media & Dark Web Monitoring | DigitalStakeout
WhoDoYou – Local businesses recommended on social media
SOCi Social Media Marketing & Management Platform
Social network External links:
The Social Network for Bikers | BikerOrNot
Social psychology External links:
Frederick X. Gibbons | Social Psychology
Social Psychology | McGraw-Hill Higher Education
Social Psychology Flashcards | Quizlet
Spam filter External links:
Start – SpamDrain – spam filter for all your devices
TG Spam Filter – Login
The Best Spam Filters | Top Ten Reviews
Style guide External links:
Office of Public Relations: University Style Guide
[PDF]SECTION TITLE STYLE GUIDE – Texas A&M University
The Style Guide | Stitch Fix Men
Works council External links:
Works council movement in Germany, (Book, 1925) …
[PDF]The Study of Works Councils: Concepts and Problems
[PDF]Region 5 Works Council – IN.gov