Any time, and anywhere., systems, processes and all of the people within your organization must be managed holistically and diligently in order to minimize risks and optimize responsiveness, usually, tasks certainly vary across organizations, and the principles of high reliability can be applied within any operation.
You use a proprietary tool to benchmark your culture, and proven methods to embed the desired culture throughout your organization, in real time, things like process deviations, unusual maintenance requests or even unexpected sounds coming from equipment seldom stand out against the hundreds of other data points, events, conversations and sensory inputs that leaders must process on a daily basis, consequently, research on high-reliability organizations has identified multiple challenges in reaching these goals simultaneously, because automation often renders organizations operations mindless and unable to cope gracefully with changing, complex situations characteristic of high-risk domains.
Besides the layered structure, high-reliability organizations emphasize constant communication far in excess of what would be thought useful in normal organizations, hros include a range of entities that share a strong history of safety in spite of high levels of risk associated with business model. Equally important, defining high reliability and specifying what constitutes a high reliability organization has presented some challenges.
Yet, in your organizational setting, the overall reliability of a system must include the influence of its people and the culture of the environment, akin descriptions may prove useful to organizations that are attempting to model practices and achieve results of high reliability organizations, subsequently, a high-reliability organization is preoccupied with the chance of failure, and is sensitive to the front-line people who have the opportunity to see disaster before it hits other parts of the organization.
High reliability organizations are other organizations that work in situations that have the potential for large-scale risk and harm, and which manage to balance effectiveness, efficiency and safety, one of the foundational aspects of high reliability organizations is the transparent reporting of events that cause harm, and equally as important, near misses and unsafe conditions, enhance organizational efficiency in decision-making and execution, and to create a sustainable level of program activities and output. Also, leaders and staff need to be constantly aware of how processes and systems affect your organization.
Top management seek to commit the organization to high levels of performance, while senior operating officials are committed to assuring superior reliability (and safety) in the face of often unexpected operating conditions, achieving high reliability involves a dynamic set of properties, activities, and responses and a willingness to see far beyond the comfort and safety of business as usual, also, if high reliability is your organization-wide strategy.
The goal was to become a high reliability organization by improving communication across different organizations, troubleshooting operational problems, focusing on safety and quality metrics, and reporting unusual occurrences, quality of a product can be measured in terms of performance, reliability and durability, consequently, effective transitions from direction setting and strategic planning by the leadership of the organization to execution by the middle management and frontline levels of the organization are done best by high-performing organizations.
All high reliability organizations have your organization-wide approach for solving problems, toward a strategic human resource management model of high reliability organization performance. As well as, rigorous reliability processes, role clarity, and clear accountability structures that align with the broader organization—all are essential components of reliability success.
Want to check how your High Reliability Organization Processes are performing? You don’t know what you don’t know. Find out with our High Reliability Organization Self Assessment Toolkit: