Save time, empower your teams and effectively upgrade your processes with access to this practical Continual Service Improvement Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Continual Service Improvement related project.
Download the Toolkit and in Three Steps you will be guided from idea to implementation results.
The Toolkit contains the following practical and powerful enablers with new and updated Continual Service Improvement specific requirements:
STEP 1: Get your bearings
- The latest quick edition of the Continual Service Improvement Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.
Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
Then find your goals…
STEP 2: Set concrete goals, tasks, dates and numbers you can track
Featuring 847 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Continual Service Improvement improvements can be made.
Examples; 10 of the 847 standard requirements:
- We know which functional areas represent the highest priority opportunities for us to focus on as we generate a Continual Service Improvement strategy
- How do you manage and improve your Continual Service Improvement work systems to deliver customer value and achieve organizational success and sustainability?
- Who will be responsible for making the decisions to include or exclude requested changes once Continual Service Improvement is underway?
- Teaches and consults on quality process improvement, project management, and accelerated Continual Service Improvement techniques
- How many numbered steps are in the Continual Service Improvement (CSI) process?
- Can we do Continual Service Improvement without complex (expensive) analysis?
- What is your BATNA (best alternative to a negotiated agreement)?
- What does continual service improvement mean for service desk?
- Can Continual Service Improvement be learned?
- Who Uses What?
Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:
- The workbook is the latest in-depth complete edition of the Continual Service Improvement book in PDF containing 847 requirements, which criteria correspond to the criteria in…
Your Continual Service Improvement self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:
- The Self-Assessment Excel Dashboard; with the Continual Service Improvement Self-Assessment and Scorecard you will develop a clear picture of which Continual Service Improvement areas need attention, which requirements you should focus on and who will be responsible for them:
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough Continual Service Improvement Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:
STEP 3: Implement, Track, follow up and revise strategy
The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Continual Service Improvement projects with the 62 implementation resources:
- 62 step-by-step Continual Service Improvement Project Management Form Templates covering over 6000 Continual Service Improvement project requirements and success criteria:
Examples; 10 of the check box criteria:
- Lessons Learned: How effectively were issues managed on the Continual Service Improvement project?
- Procurement Audit: Are all pre-numbered checks accounted for on a regular basis?
- Probability and Impact Matrix: During which risk management process is a determination to transfer a risk made?
- Procurement Audit: Is it tested periodically, whether the organizations way of handling tasks is competitive in relation to price and quality?
- Human Resource Management Plan: Have Continual Service Improvement project management standards and procedures been identified / established and documented?
- Project Performance Report: To what degree do team members feel that the purpose of the team is important, if not exciting?
- Change Request: What is the function of the change control committee?
- Planning Process Group: In which Continual Service Improvement project management process group is the detailed Continual Service Improvement project budget created?
- Scope Management Plan: Have adequate resources been provided by management to ensure Continual Service Improvement project success?
- Responsibility Assignment Matrix: Are the requirements for all items of overhead established by rational, traceable processes?
Step-by-step and complete Continual Service Improvement Project Management Forms and Templates including check box criteria and templates.
1.0 Initiating Process Group:
- 1.1 Continual Service Improvement project Charter
- 1.2 Stakeholder Register
- 1.3 Stakeholder Analysis Matrix
2.0 Planning Process Group:
- 2.1 Continual Service Improvement project Management Plan
- 2.2 Scope Management Plan
- 2.3 Requirements Management Plan
- 2.4 Requirements Documentation
- 2.5 Requirements Traceability Matrix
- 2.6 Continual Service Improvement project Scope Statement
- 2.7 Assumption and Constraint Log
- 2.8 Work Breakdown Structure
- 2.9 WBS Dictionary
- 2.10 Schedule Management Plan
- 2.11 Activity List
- 2.12 Activity Attributes
- 2.13 Milestone List
- 2.14 Network Diagram
- 2.15 Activity Resource Requirements
- 2.16 Resource Breakdown Structure
- 2.17 Activity Duration Estimates
- 2.18 Duration Estimating Worksheet
- 2.19 Continual Service Improvement project Schedule
- 2.20 Cost Management Plan
- 2.21 Activity Cost Estimates
- 2.22 Cost Estimating Worksheet
- 2.23 Cost Baseline
- 2.24 Quality Management Plan
- 2.25 Quality Metrics
- 2.26 Process Improvement Plan
- 2.27 Responsibility Assignment Matrix
- 2.28 Roles and Responsibilities
- 2.29 Human Resource Management Plan
- 2.30 Communications Management Plan
- 2.31 Risk Management Plan
- 2.32 Risk Register
- 2.33 Probability and Impact Assessment
- 2.34 Probability and Impact Matrix
- 2.35 Risk Data Sheet
- 2.36 Procurement Management Plan
- 2.37 Source Selection Criteria
- 2.38 Stakeholder Management Plan
- 2.39 Change Management Plan
3.0 Executing Process Group:
- 3.1 Team Member Status Report
- 3.2 Change Request
- 3.3 Change Log
- 3.4 Decision Log
- 3.5 Quality Audit
- 3.6 Team Directory
- 3.7 Team Operating Agreement
- 3.8 Team Performance Assessment
- 3.9 Team Member Performance Assessment
- 3.10 Issue Log
4.0 Monitoring and Controlling Process Group:
- 4.1 Continual Service Improvement project Performance Report
- 4.2 Variance Analysis
- 4.3 Earned Value Status
- 4.4 Risk Audit
- 4.5 Contractor Status Report
- 4.6 Formal Acceptance
5.0 Closing Process Group:
- 5.1 Procurement Audit
- 5.2 Contract Close-Out
- 5.3 Continual Service Improvement project or Phase Close-Out
- 5.4 Lessons Learned
With this Three Step process you will have all the tools you need for any Continual Service Improvement project with this in-depth Continual Service Improvement Toolkit.
In using the Toolkit you will be better able to:
- Diagnose Continual Service Improvement projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in Continual Service Improvement and put process design strategies into practice according to best practice guidelines
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’
This Toolkit empowers people to do just that – whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc… – they are the people who rule the future. They are the person who asks the right questions to make Continual Service Improvement investments work better.
This Continual Service Improvement All-Inclusive Toolkit enables You to be that person:
Includes lifetime updates
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.